Please read these terms and conditions ("Terms and Conditions") and "GUIDELINES DURING YOUR WORK ON HEALTED WEBSITE" ("Guidelines") carefully before registering and/or using the www.healted.com website (the "Site").

By visiting, accessing or registering on this Site, you (also referred to as "Expert") unconditionally accept and agree to be bound by these Terms and Conditions and Guidelines (collectively, the "Terms of Service"). You hereby represent and warrant that you have fully read and understood these Terms of Service without any impairment in judgment resulting from (but not limited to) mental illness, mental handicap, intoxication, medication, or any other health or other problem that could impair judgment. If you do not agree to the Terms of Service, you are not authorized to access or use this Site.

You agree and confirm that the Terms of Service may be amended from time to time without prior notice to you. Please ensure that you periodically update yourself of the current version of the Terms of Service.

Expert acknowledges and agrees that the Site is being provided for use "AS IS, " and therefore Expert will not have any plea, claim or demand vis-a-vis Healted Healthcare Inc.,(also referred to as "Healted") in respect to the Site, Healted's members, properties, limitations or compatibility with Expert's needs. THE USE OF THE SITE IS ACCORDINGLY BEING MADE AT EXPERT'S SOLE AND ENTIRE RISK, WITHOUT WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COMPATIBILITY, SECURITY OR ACCURACY. HEALTED EXPRESSLY DISCLAIMS ALL WARRANTIES FOR INFORMATION POSTED OR TRANSMITTED AT THE SITE. If Expert decides to provide Expert's services through the use of the Site, Expert must exercise a reasonable standard of care, at least the same as Expert would exercise in a similar transaction not conducted through the Site, or the standard of care mandated by Expert's profession, whichever is higher. Expert shall not have any plea, claim or demand against Healted, its affiliates, and their respective officers, directors, shareholders, employees, sub-contractors and agents in respect of any services that Expert provides in connection with the Site. Under no circumstances shall Healted be deemed the provider or recipient of any services provided by Expert through the Site. The sale or purchase of Expert's services is accordingly affected at Expert's sole and entire risk. Expert acknowledges and agrees that Healted disclaims any liability with respect to any claim, suit or action brought by a member or any other person in connection with provision of any services by Expert (including, without limitation, representations by Expert as to Expert's qualifications and advice provided by Expert), and Expert shall indemnify, defend and hold Healted (its affiliates, and their respective officers, directors, shareholders, employees, sub-contractors and agents) harmless in connection with any such claim, suit, or action and any damages or expenses arising therefrom or related thereto. Expert also shall indemnify, defend and hold harmless Healted, its owners, managers, directors, employees, shareholders, agents, representatives, contractors, partners, advertisers, professionals and affiliates, from and against any and all claims, losses, liabilities, actions, lawsuits and other proceedings, judgments and awards, and costs and expenses (including court costs and reasonable attorneys’ and consultancy fees), arising directly or indirectly, in whole or in part, out of Expert's breach or threatened breach of these Terms of Service, or Expert's use of the Site.

Healted will not be liable for enforcing any agreement that was made between Expert and a member, including but not limited to any Expert fee agreement. Expert will be solely responsible for any agreement made with a member. Expert further acknowledges that Expert will solely be responsible and liable for any damages to any member to whom Expert provides services and where that member suffers damages arising from or related to such services. In the event of a dispute regarding any transaction conducted through the Site, Expert hereby releases Healted and its affiliates, and their respective officers, directors, shareholders, employees, sub-contractors and agents from all manner of actions, claims or demands and from any and all losses (direct, indirect, incidental or consequential), damages, costs or expenses, including, without limitation, court costs and attorney's fees, which Expert may have against one or more of the above parties.

These Terms of Service include all the activities performed by Expert on the Site including but not limited to "Answering the health questions online from online users," "Live Chat with the online users," and "Phone call with the users."

These Terms of Service shall commence from the time you register at the Site and shall be effective till it is voluntarily called off by you or by Healted by giving a written notification to the other.

• Expert will abide by the guidelines as mandated by Healted from time to time.
• Privacy and Confidentiality: Under no circumstances shall Expert divulge any personal details of users to anyone. Expert will maintain the confidentiality of the users, including but not limited to the personally identifiable information of the users.
• No specific diagnosis and no drugs will be recommended or provided by Expert to the users in Expert's answers provided via the Site.
• Expert will not, by any means (electronic or otherwise), keep a record of conversations with any user and / or record any telephone calls with any user.
• Expert will ensure the serviceability of Internet and power supply along with Expert's mobile/land line phones for the smooth functioning of the overall process between Expert and users.
• In case of any controversy generated from interaction between users and Expert, Expert shall take all the responsibility to handle the case whether it's judicial or non judicial.
• Expert shall be well versed with providing the answers by Internet and /or telephone. Expert should be unambiguous in answering the calls and providing the befitting answers without wasting user's time.
• In case when Expert is unavailable due to his/her personal reasons, Expert will ensure to acknowledge the same to Healted in advance to avoid any confusion and discrepancies.
• Expert will provide information and advice only about non-emergency matters. For emergency matters, Expert will instruct the member to immediately call their local emergency assistance number and seek immediate assistance from emergency personnel.
• If Expert is a physician, mental health professional or other medical expert, Expert will not engage in the practice of medicine or enter into a physician / user relationship with any member through the Site.

• Will not diagnose, treat, test, recommend a course of treatment, or otherwise provide or perform services that require an in-person physical examination of the online user
• Will not prescribe or dispense medicines
• Will recommend that online users seek the advice of a physician who can perform an in-person physical examination
• Will advise the online users that Expert's advice is not a substitute for the advice of a physician after physical examination and that Expert's advice is for informational purposes only.

• Expert will not provide any medical advice or other advice or information which may only be lawfully rendered or provided by a licensed professional who has established a physician-user relationship. You will not provide any medical information unless you are a licensed professional in good standing in the relevant field of expertise and you abide by all relevant laws, rules and regulations, including without limitation rules of ethics and professional responsibility.
• At all times, Expert, will provide correct and accurate representation of skills, degrees, qualifications, background and other information as prompted by any form at the Site, and Expert will maintain and update all such information to keep it true, accurate, current and complete. Expert will maintain such skills, qualifications and other information, including maintaining your status in good standing as a licensed professional in any jurisdiction, as may be required by that jurisdiction, where you practice your profession. Expert shall not perform services or offer advice in any jurisdiction where Expert is not authorized or licensed or in good standing to do so.
• Expert will indemnify, defend, and hold harmless Healted (its affiliates, and their respective officers, directors, shareholders, employees, sub-contractors and agents) against all third party claims, demands, proceedings and damages, charges and expenses incurred by Healted (including all reasonable attorney's fees) arising from or incurred by reason of a claim of negligence or malpractice.
• Expert will consider the Site as only a software platform provider to connect Expert with end users over phone and/or Internet and to provide a channel for Expert to collect payment from end users.
• Expert will not misrepresent himself/herself or create a misleading name or listing. The aforementioned is an ongoing affirmative obligation for Expert to maintain and update on a regular basis.
• Expert will not impersonate any person or entity, or make any false statement regarding expert's employment, agency or affiliation with any person or entity.
• Expert will not stalk, threaten or harass during the conversations online or on phone. In the cases of diseases beyond [cold and flu symptoms, bronchitis, respiratory infection, allergies, urinary tract infection, ear infection] - Expert shall always notify the user that while Expert has provided Expert's views based on the data provided by the user, the user needs to immediately contact a specialist for a detailed diagnosis and precise plan of treatment, and which type of specialist to contact.
• Expert will not violate any applicable laws, rules, regulations or ordinances, or any provision of any agreement to which it is bound.

The users will pay Expert online for getting answers to their questions. Expert receives the money paid by the user online using the technical platform provided by Healted. Healted acts as a platform to collect the payment on behalf of Expert and retains a portion of the payment for providing the technical platform to Expert.

The parties shall be independent contractors of each other. Nothing contained in these Terms of Service shall be construed as creating any partnership, joint venture, principal-agent, employer-employee or any similar type of relationship between the parties, nor do these Terms of Service make either party the legal representative of the other party for any purpose whatsoever.

These Terms of Service and the parties therein shall be governed by laws of India and all disputes arising out of this agreement shall be subject to jurisdiction of Courts in Bangalore city, India only. The language used shall only be English.

• If any provision of these Terms of Service shall for any reason be held to be invalid, illegal, or unenforceable in any respect, such invalidity, illegality, or unenforceability shall not affect any other provision hereof, and this Agreement shall be construed as if such invalid, illegal or unenforceable provision had never been contained herein. Any invalid or unenforceable provision of this Agreement shall be replaced with a provision that is valid and enforceable and most nearly gives effect to the original intent of the invalid / unenforceable provision.
• Survival: All the clauses of this Agreement, which by their nature are intended to survive the termination or expiry, shall survive any termination or expiry of this Agreement.

Entire Agreement: These Terms of Service contain the full understanding of the parties and supersedes all other understandings, agreements or conditions, written or oral, regarding its subject matter. The parties acknowledge that they are not relying upon any representations or statements except as specifically set forth in this writing.

EXCEPT FOR THE REPRESENTATIONS EXPRESSLY STATED IN THESE TERMS OF SERVICE, HEALTED EXCLUDES AND DISCLAIMS, AND EXPERT WAIVES, ALL WARRANTIES, CONDITIONS OR STATEMENTS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES.

It is the expectation of Healted that Expert maintain a high degree of professionalism through all means of communications (electronic or otherwise). The Expert shall:

• Place the welfare of the users first
• Maintain acceptable standards of practice
• Adhere to recognized ethical codes governing the medical profession
• Properly supervise physician extenders
• Protect user confidentiality

The copies of professional degrees and registered certificate issued by the professional governing body to Expert shall be submitted to Healted by Expert along with a passport size photograph of Expert.

In case Expert is a medical professional:

• NO PRESCRIPTION OF DRUGS and NO MENTION OF DIAGNOSIS by the Expert.
• The expert’s reply should answer the user’s main concern and the answer should provide tangible benefit to the user in terms of the direction to be followed, which type of specialist to consult.
• Expert should not copy and paste from other websites.
• Expert should use a language which is easily understandable and simple.
• Expert’s answer should have a minimum of 120 words.
• If Expert feels that the information given by the user is not sufficient to provide a satisfying reply, Expert may ask for more details in question format. It is advised to Expert to give short opinion based on the limited information provided by the user.
• If Expert suggests a few items to the user after reading the query, he should be able to substantiate why Expert thinks so. If Expert advises that the user needs to visit a particular type of specialist, Expert should be able to explain how this specialist helps, like investigations, procedures and expertise.
• Expert shall utilize the scope of preventive care wherever possible.
• Initial Salutation and proper ending of the answer should be included by Expert.
• While the guidelines are to be strictly followed during the interactions, Healted has a right to accept, modify or reject Expert's answer; however, any such acceptance, modification or rejection shall not modify Expert's obligations or liability.

By agreeing to the Terms of Service above as Expert, you also agree to the end user Terms of Service located at http://www.healted.com/tc.

Changes in the Terms of Service

Healted reserves the right to change the Terms of Service at any time by posting notice of the changes to these Terms of Service on http://www.healted.com/tc. You will be deemed to have been made aware of, and will be subject to, the changes to the Terms of Service after such notice has been posted.

Your use of the Site, the services and the Content (as defined in the end user Terms of Service) is subject to the above Terms of Service and end user Terms of Service. If you find these Terms of Service unacceptable in any respect, you are not authorized to access or use this Site.